Service commitment

Dear friend:

Thank you for your support, to enable you to better understand our business, strengthen our cooperation and exchanges between the work, we will present our standard of service to you, welcome the supervision and made valuable comments and suggestions, in order to help us to further improve the work quality, better service to every customer.

Service commitment

One,our company will be in strict accordance with the requirements of your delivery schedule, reasonable arrangement, elaborate organization, ensure the delivery schedule, ensure the construction need.

Two, our company put into production in thirteen years has accumulated rich experience in production management, double-sided spiral welded pipe in terms of technology, production technology, detection means are fully equipped with the ability to produce high quality products. The company will strict technical rules, according to ISO9001 quality assurance system, strengthen the whole process control, from raw materials into the factory to the product, provide product guarantee.

Service content

Pre-sale services

There are plans to visit customers, solicit opinions

Timely understanding of customer needs and problems

On the user's request, shall give a reply within the day, can not meet the explanation shall be given

Contract flat trial completed in two days

In the sale of services

Strictly perform the contract of sale, in-time product

Strictly implement the technical services agreement, provide timely technical service guide

Guarantee the quality of service, to find and solve problems in a timely manner, the scene can not resolve should inform the user, and report to the leadership

Due to product quality problems replacement or return, should be required to report

After-sale service

Our company for the issues raised by customers, the day school personnel arrived at the scene within three days of service, the foreign service personnel to solve

The sales department at the individual project is completed within one month after the report to supervisor, once every six months the information feedback, and make the user survey report accordingly, understanding users of the work of the company.

Service guarantee

A, Wuzhou products "three free" service

Technical guidance free send

Provide free information

Free training related business knowledge

Two, Wuzhou products call "three time" service

Promptly reply user consultation on various performance indicators, product technology

Timely telephone guide analysis and determining the use of the product problems

Have an appointment service timely telephone service commitment in time

Three, the quality of service user "three supervision"

If the user supervision service personnel in place by time commitment

If the user supervision service personnel to complete the task according to the service content

User supervision service is completed in a timely manner and clearly

Four, service personnel are not allowed to three

Forbid to change user service commitment, delay time

Don't put food, accommodation, transportation and other aspects of the request to the user

Don't shuffle the is beyond the service project but Wuzhou product service

Five, receive visitors "three satisfaction"

Let the Wuzhou contact business user satisfaction

Let the Wuzhou counseling learning user satisfaction

To complete our Wuzhou consumer satisfaction